NailMyJob ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services.
Please read this policy carefully. By using NailMyJob, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, password, and phone number when you create an account.
- Company Information: Business name, address, license number, logo, and default settings.
- Client Information: Names, contact details, and addresses of your clients that you add to the platform.
- Project Data: Quotes, line items, change orders, job details, and any notes or documents you create.
- Voice Recordings: Audio recordings you create for voice-to-quote or voice-to-change-order features.
- Signatures: Digital signatures captured from you or your clients.
Information Collected Automatically
- Usage Data: How you interact with our service, features used, and actions taken.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP address, access times, and pages viewed.
- Location Data: General location based on IP address; precise location only when you or your clients sign documents (for legal compliance).
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process voice recordings through AI transcription to create quotes and change orders
- Generate and store legally-binding digital signatures
- Send transactional emails (quotes, change orders, password resets)
- Provide customer support
- Analyze usage to improve the product
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Voice Data and AI Processing
When you use our voice-to-quote or voice-to-change-order features:
- Your voice recordings are sent to third-party AI services for transcription and data extraction.
- We use services like OpenAI, Anthropic, Deepgram, or AssemblyAI to process your audio.
- These providers process data according to their own privacy policies and data processing agreements.
- We do not use your voice data to train AI models. Your recordings are processed solely to provide the service to you.
- Voice recordings may be retained for a limited time for quality assurance and troubleshooting purposes.
4. How We Share Your Information
We may share your information in the following circumstances:
- With Your Clients: When you send quotes or change orders, we share relevant project information with your clients via email and our client portal.
- Service Providers: We use third-party services for hosting, email delivery, payment processing, AI transcription, and analytics. These providers only access data necessary to perform their services.
- Legal Requirements: We may disclose information if required by law, court order, or government request.
- Business Transfers: If NailMyJob is acquired or merged, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for other purposes with your explicit consent.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Secure password hashing
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account termination:
- You may export your data for up to one year after cancellation.
- After one year, your data will be permanently deleted from our active systems.
- Some information may be retained longer for legal, tax, or audit purposes.
- Backup copies may exist for a limited period as part of our disaster recovery procedures.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Data Portability: Request your data in a portable format.
- Opt-Out: Opt out of marketing communications at any time.
To exercise these rights, contact us at privacy@nailmyjob.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how it's used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your privacy rights
9. Children's Privacy
NailMyJob is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use our service
- Improve our product
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of NailMyJob after changes take effect constitutes acceptance of the updated policy.